The contract, which can be extended to 10 years if successful, will see Willmott Dixon work closely with Notting Hill’s housing staff and customers to deliver a responsive repairs and voids service throughout London.
Willmott Dixon Partnerships managing director Mick Williamson said, “We are delighted to be given this opportunity to work with Notting Hill in delivering a first-class service to residents. We believe Notting Hill’s “Altogether Better” approach to customer service, in which one housing officer works directly with a much smaller group of tenants, is an exciting new model for the sector and we are enthusiastic about being involved in developing and delivering this vision alongside the Trust.”
Willmott Dixon and Notting Hill will work together to achieve a year-on-year improvements in service performance, tenant satisfaction and value for money. This will come through investment in systems, training and people development, building on the existing skills and expertise of the partners.